A: When military members require lodging for an extended training period, they contact Crashpad Connections with their training dates and lodging preferences. We then reach out to local owners of furnished rentals to confirm availability and suitability. Once confirmed, we connect the renter with the property owner, who handles all other aspects of the rental experience such as the check-in instructions, house rules, payment collection and more.

A: Crashpad Connections charges a finder's fee to cover the costs of connecting military members with suitable rental options. Our fee rates are explained to the property owners during the confirmation process. There are no charges or fees for military members utilizing our service.

A: Crashpad Connections is a service that connects military members attending training at a location for 30+ days with furnished lodging options. We connect the military member with the most suitable property owner at the location.

A: To get started, simply reach out to us through our website or contact information provided. Let us know your training location, preferred dates, and any specific requirements. You will be assigned a dedicated Crashpad Connections teammate who will work diligently to find suitable lodging options for you.

A: Crashpad Connections acts as an intermediary service to streamline the TDY process and ensure the best possible options for military members. We provide valuable assistance in finding suitable rentals for you and your family and facilitate the connection process with our wonderful property owners. Once you are matched with a property and connected with the property owner, our property owners are not permitted to make alternate arrangements with you outside of Crashpad Connections.

A: It is recommended to contact Crashpad Connections as soon as you have confirmed your training dates and requirements. This will allow us to have sufficient time to find suitable options and make necessary arrangements for your stay.

A: If you encounter any issues or have concerns during your stay, we encourage you to first reach out to the property owner. They will be your primary contact for resolving any problems. However, if you need assistance, we are here to support you and help mediate any issues that may arise.

No, a non-availability letter is not required to stay off base. If your local installation has availability, your reimbursement will be limited to the on-base lodging per diem rate. Your Crashpad Coordinator will negotiate with the furnished property owner to ensure your nightly rate is as close to the lodging per diem rate. In most cases, the rate will be equal to the lodging per diem rate, but in certain markets, there might be out-of-pocket costs for larger family-sized properties due to housing availability and local costs/expenses. Please reference the Joint Travel Regulation (JTR Table 2-14) for more information:

A: We understand the importance of reimbursement for military members and ensure our property owners understand this as well. Property Owners are expected to provide monthly receipts for lodging expenses with a day-by-day breakdown of expenses, which can be submitted for reimbursement purposes.

A: As a property owner, once you confirm suitability and availability of your furnished rental with Crashpad Connections, we will introduce you to military members who have expressed interest in staying at your property. You will then handle check-in instructions, house rules, collect payments directly, and manage the rental during the military member's stay.

A: As the property owner, you are not responsible for replenishing linens and supplies during a renter's stay. The initial supply provided at the beginning of their stay should be sufficient. However, it's a good practice to inform renters in advance about the expected duration of supplies and encourage them to manage their usage accordingly.

A: In the event that a military member staying at your property encounters any issues or has concerns, they will first reach out to you as the property owner. You will be their primary contact for resolving any problems. However, if you need assistance, Crashpad Connections is available to provide support and help mediate issues that may arise.

A: Absolutely! Providing additional amenities or extras beyond the basic requirements is a great way to enhance the appeal of your property. Going above and beyond will attract more renters and improve their overall experience.

A: Crashpad Connections is a service that connects military members attending training at a location for 30+ days with furnished lodging options. As a property owner, partnering with us allows you to reach a reliable and consistent clientele of military members who require extended stays in your area.

A: To get started as a property owner, simply enter your information on our "I'm a Crashpad Owner" form on our website. From there, we will contact you to explain our rates and establish a partnership with a contract. If at any time you no longer wish to have a partnership with Crashpad Connections, you may terminate the agreement, though you will still be responsible for our finder's fees on any active connection we helped establish. All of this is outlined in detail in our contract.

A: Crashpad Connections charges a finder's fee to property owners for facilitating the connection with military members. The fee rates will be communicated to you during the confirmation process and can vary based on locale, duration of training and other factors.

A: As a property owner partnering with Crashpad Connections, your property must be fully furnished, including the kitchen, to provide a comfortable and convenient stay for military members. The rental must include all utilities, including internet/WiFi. Additionally, you are expected to supply linens, such as bedding and towels, as well as essential disposables like paper towels, toilet paper, and hand soap to ensure that renters have the necessary supplies to get started.

A: At Crashpad Connections, we take the privacy and confidentiality of our renters and property owners very seriously. To maintain the highest level of privacy, we have implemented several measures, including having our property owners and staff sign confidentiality agreements. These agreements outline their responsibility to protect and keep confidential any personal information they may come across during the connection process.

A: We consider all personal information provided by our clients to be confidential and protected. This includes but is not limited to their contact details, training location, rental preferences, negotiated rates and finder's fees and any other information shared with us during the booking and accommodation process.