A: When military members need lodging for an extended TDY or upon PCS, they simply submit their dates, location, and preferences to Crashpad Connections. From there, we reach out to our network of vetted, fully furnished rentals to confirm availability and ensure each property meets DoD reimbursement standards. Once we’ve gathered options, we’ll send you a custom presentation featuring homes available during your TDY—with details like commute time, amenities, photos, and pricing. After you select a property, we connect you directly with the owner or manager, who will handle everything from check-in instructions to house rules and payment. It’s fast, easy, and completely free for military members.

A: We are a FREE service for those going TDY or PCS'ing.

A: Crashpad Connections is a free service for military members going TDY or PCS'ing. We take the guesswork out of short-term housing by vetting rental properties that meet DoD requirements for reimbursement. Once you submit your travel details, we’ll create a custom presentation of available, approved options that meet your criteria for your TDY dates—making it easy to compare, choose, and get settled quickly.

A: To get started, simply reach out to us through our website or contact information provided. Let us know your training location, preferred dates, and any specific requirements. You will be assigned a dedicated Crashpad Connections teammate who will work diligently to find suitable lodging options for you.

A: Crashpad Connections acts as an intermediary service to streamline the TDY process and ensure the best possible options for military members. We provide valuable assistance in finding suitable rentals for you and your family and facilitate the connection process with our wonderful property owners. Once you are matched with a property and connected with the property owner, our property owners are not permitted to make alternate arrangements with you outside of Crashpad Connections.

A: It is recommended to contact Crashpad Connections as soon as you have confirmed your training dates and requirements. This will allow us to have sufficient time to find suitable options and make necessary arrangements for your stay.

A: If you encounter any issues or have concerns during your stay, we encourage you to first reach out to the property owner. They will be your primary contact for resolving any problems. However, if you need assistance, we are here to support you and help mediate any issues that may arise.

No, a non-availability letter is not required to stay off base. If your local installation has availability, your reimbursement will be limited to the on-base lodging per diem rate. Your Crashpad Coordinator will negotiate with the furnished property owner to ensure your nightly rate is as close to the lodging per diem rate. In most cases, the rate will be equal to the lodging per diem rate, but in certain markets, there might be out-of-pocket costs for larger family-sized properties due to housing availability and local costs/expenses. Please reference the Joint Travel Regulation (JTR Table 2-14) for more information:

A: We understand the importance of reimbursement for military members and ensure our property owners understand this as well. Property Owners are expected to provide monthly receipts for lodging expenses with a day-by-day breakdown of expenses, which can be submitted for reimbursement purposes.

A: At Crashpad Connections, we take the privacy and confidentiality of our renters and property owners very seriously. To maintain the highest level of privacy, we have implemented several measures, including having our property owners and staff sign confidentiality agreements. These agreements outline their responsibility to protect and keep confidential any personal information they may come across during the connection process.